A: To prepare for your initial appointment, please review the checklist below. Completing these items in advance allows us to maximize our time together and focus entirely on your evaluation and care.

Pre-Appointment Checklist

• Intake Forms: Please complete and sign your digital intake forms through the patient portal prior to our first appointment.

• Insurance Card(s): Have your card(s) ready for verification and billing purposes.

• Physician’s Referral: Have a copy of your referral ready, if required by your insurance plan.

• Additional Documentation: Gather any important documentation relevant to your care (ie. medical records, imaging reports, or notes)

• Method of Payment: Add your preferred payment method to your personal account prior to your first appointment.

• Insurance Requirements: Check to see if your plan has any specific requirements or restrictions, such as Prior Authorization.

Note: Your physical therapist will review your documentation either in advance (if received early) or at the start of your session.

What Happens During Your Evaluation

• Comprehensive Evaluation: We review your health history, current medications, and primary concerns. We perform hands-on, physical, and written tests and measurements to establish your baseline and track measurable progress toward your goals. Be prepared to move and take an active role!

• Quality Over Speed: Your Initial Evaluation is typically 60 minutes (and sometimes longer if needed).

• Personalized Plan: Together, we will outline your Plan of Care, set your goals for therapy, and schedule your follow-up appointments.

A: Not much. Mainly yourself, a safe and quiet space, and your documentation.

Patient Documentation

To prepare for your initial appointment, please review the checklist below. Completing these items in advance allows us to maximize our time together and focus entirely on your evaluation and care.

• Intake Forms: Please complete and sign your digital intake forms through the patient portal prior to our first appointment.

• Insurance Card(s): Have your card(s) ready for verification and billing purposes.

• Physician’s Referral: Have a copy of your referral ready, if required by your insurance plan.

• Additional Documentation: Gather any important documentation relevant to your care (ie. medical records, imaging reports, or notes)

• Method of Payment: Add your preferred payment method to your personal account prior to your first appointment.

• Insurance Requirements: Check to see if your plan has any specific requirements or restrictions, such as Prior Authorization.

The Space

• Room to Move: Ideally, we need about 10' x 10' of open floor space to move freely.  This provides enough clearance around our portable table (72” L x 27” W) and room for treatment. Having a chair available in your space is also helpful.

• We Bring the Rest: We arrive fully equipped with all the clinical equipment, tools, and supplies needed for your session.

What to Wear

Wear comfortable, loose athletic clothing that allows you to move freely. Dressing in layers is ideal so we can easily access, evaluate, and treat the specific areas of concern.

Pets

We are animal friendly and love pets. However, for your safety and ours, we encourage you to confine your pets to a separate room or kennel during our session.

A: If you are unsure or just want to confirm...give us a call at (406) 500-0707.

Currently, we provide mobile physical therapy services to the Greater Billings Area to include the: West End, Heights, Downtown & North Side, South Side, and surrounding neighborhoods.

If you don't live in Billings, we may still be able to help—contact us directly to find out what we can do.

We prioritize quality over speed.

• Initial Evaluation: Typically 60 minutes...but it may go longer, if needed.

• Follow-up Sessions: Typically, 60 minutes

The number of visits is highly variable and is based on your specific needs, complexity of your condition, speed of recovery, and goals.

A: Yes. We provide telehealth services through a HIPAA-secure video platform.

Our remote sessions are designed for “Collaborative Recovery.” With your consent, we encourage caretakers or loved ones to participate in the session along with you. Having your support system involved ensures everyone is aligned on your plan and recovery.

A: Absolutely. We believe in “Collaborative Care.” We keep your physician informed by sending them a digital copy of your Plan of Care and Progress Notes.

A: Absolutely. We use a HIPPA-compliant, security encrypted EMR ensuring your Protected Health Information remains protected and secure.

A: We value your time and our providers' schedules. Because we travel directly to you, the number of appointments is limited. Last-minute changes significantly impact our daily routes and prevent other patients from receiving care.

• 24-Hour Notice Required: If you need to cancel or reschedule, please notify us at least 24 hours in advance of your scheduled appointment.

• Late Cancellations: Cancellations with less than 24 hours notice will incur a flat fee of $100.00 charged to the payment method on file.

• No-Shows & Failed Arrivals occur if:

  • • You are not at the scheduled location or cannot be located

    • Safe entry to the immediate site cannot be gained (e.g., unanswered door, refused entry, unrestrained animals, or safety hazards)

    • Your location cannot be reached, or general access is restricted (e.g., missing codes, locked or blocked access, inaccurate directions)

Our providers will wait for up to 10 minutes, then it is considered a "no-show" or "failed arrival," and a flat fee of $200.00 will be charged to the payment method on file.

A: Consistency is key to successful rehabilitation. However, we understand that life can sometimes make a standing commitment difficult. To protect the integrity of our schedule and ensure all patients have access to care, patients with three or more late cancellations or no-shows will be moved to Same-Day Scheduling.

How it Works: You may call our office at the start of any business day to check for openings. If a slot is available that day, we will be happy to see you! This allows you to receive care when your schedule permits without the risk of further cancellation fees.

A: Traffic, weather, and unforeseen travel delays do happen.

• Arrival Window: Allow for 15 to 20-minutes around your scheduled appointment.

• Schedule Adjustments: On rare occasions, travel or clinical conditions may require us to reschedule or modify appointments to best serve our patients, keep care on track, and travel safely.